Privacy Policy

Privacy Policy

We at Silashop Limited operate a website and a mobile application for the business-to-business marketplace (“Service”). We wrote this policy to help you understand what information we collect, how we use it, and what choices you have about it. This Privacy Policy explains the privacy practices used when you use our Service and interact with Service, all as further described under our Terms of Service (the “Terms”). It also describes the rights and options available to you concerning your information.

Data we collect

We collect the personal information you provide us freely and knowingly.

You are not legally required to provide such data to us.

Account information. To register and create a user account, we will ask you to provide your full name, email address, age, and password.

We also enable you to register for our Service by authenticating through third-party platforms such as Facebook, Google, or LinkedIn. In such a case, we will process your credentials for those third-party platforms.

Order information. To place an order, we will process your name, contact information, billing information, shipping information, and information about the products you wish to order. We will also collect your free text ordering notes if you choose to share those with us.

Newsletters and offers. If you wish to sign up to receive our newsletter with information about products and offers, or to receive offers from us when certain products become available on our Service, we will ask you to provide your email address.

Inquiries. You can send us your inquiries through any of our contact methods. We may ask you to provide information such as your name, email address, the topic of your inquiry, and the text of your message.

You do not have a legal obligation to provide any of the above information to us. However, you will not be able to place an order on our Service or to submit inquiries, or sign up for our newsletter, without providing the requested information.

We process information about your engagement with users or groups and their interaction with you.

Groups and connections. We process information about the people and businesses you are connected to, how you interact with them across our Service, and users you engage with the most or groups you are part of.

We also collect information about things others do and information they provide about you. We also receive and analyze content, communications, and information that other people provide when they use our Service. This can include information about you, such as when others share or comment on your post, send a message to you or import your contact information.

We obtain information from third parties.

We may obtain information from third parties to enhance or supplement the information we collected from you. We may also collect information about you that is publicly available. We may combine this information with the information we collect from you directly. For example, we may obtain information when you log in through a third-party social network or authentication service, such as Facebook or Google, or demographic information from Google Analytics when you directly interact with our Services.

We may make social networks or other services available on the Service. If you connect a social network, such as Facebook, to our Services we may collect personal information from the social network in accordance with your privacy settings on that social network. These services will authenticate your identity and provide you the option to share certain personal information with us, which could include your name, email address, address book, and contacts, or other information.

Similarly, when you interact with us through a social media site or third-party service, such as when you like, follow, or share our content on Facebook, or other sites, we may receive information from the social network, including your profile information, the user ID associated with your social media account, photo, and any other information you permit the social network to share with third parties.

The data we receive is dependent on your privacy settings with the social network. You should always review and, if necessary, adjust your privacy settings on social network websites before linking or connecting them to our Services.

We also collect analytics information about your use of the Service.

When you use our Service, we may collect specific information about your visit and use of the Service, such as the types of content that you view or engage with, the features you use, the actions you take, the people or groups you interact with, and the time, frequency, and duration of your activities. Our Service may be using GPS technology to determine your location when using our app and even when you are not using the app.

Analytical information we collect includes your IP address, the general location corresponding to your IP address, time and date of access, type of browser used, language used, links clicked, and the web pages you accessed. We also collect information about how you use our Service. For example, we log when you're using and have last used our Service, and what posts and other content you view on our Service.

How and why we use your data

We use the information that we have about you lawfully as described below, and to provide and support our Service as described in our Terms. Here's how:

To provide you the Service.

We process your account information to deliver our Services, like processing the products you search for to return results or your account information to accept and fulfill your orders, charge you for the purchase price and fees, keep you informed about the status of your order, deliver the product you ordered to the shipping address you specify, and processing your address to inform you and others on the service about near buying groups that you can connect and join.

Legal Basis

The legal basis for collecting and processing your account and order information for registration, fulfillment, billing, and shipping is the performance of the contract for the service we provide.

To recommend you product and suggest relevant buying groups.

We will process the information you provide us, or information we automatically collect about your preferences and information about your engagement with users or groups and their interaction with you to present products and relevant buying groups that are more likely to suit your interest and to identify your preferences and personalize your experience with our Service.

Legal Basis

The legal basis for our collecting and processing your preferences and interactions with others on the Service is the performance of the contract for the service we provide, and our legitimate business interest of offering you products that are suitable to your interests and provide you the Service.

To provide you with our newsletter or marketing emails.

If you sign up to receive our newsletter, we would then process your email address to send you our periodic marketing newsletter. We may also do so where applicable law makes this permissible.

If we collect your contact information during an order you place, we will allow you to refuse or opt-out of our newsletter or marketing emails at any time by sending an email to: [email protected]. As long as you have not opted out, we will possibly send you these promotional communications.

Legal Basis

The legal basis for collecting and processing your email address to send you our marketing emails is either our legitimate interest in offering further products and services to existing customers (if you’ve placed an order with us), or your explicit consent (in other cases).

For reporting and business planning.

We process your information for accounting and financial record-keeping purposes. We may also process your information to adapt the Service and its content to users' preferences, to better understand the market demand in which we operate, and for reporting and business planning purposes.

Legal Basis

The legal basis for keeping your order information for Service adaptations, and business planning, is our legitimate business interest in enhancing our Service and our business development and planning.

To respond to your inquiry, question, or request. Subject to your consent, we will use your inquiry information for profiled marketing purposes.

If you submit an inquiry to us, we will use the information you provide in your request or question to process, handle, and contact you about the inquiry.

Subject to your consent, we will use your Inquiry Information in a profiled manner to contact you occasionally, either by us or by a representative on our behalf, including by sending emails with information related to our Service.

You may ‘opt-out’ of using your profiled Information and inquiry information for promotional communications at any time by sending an email to:  [email protected]  

Legal Basis

The legal basis for processing your inquiry information is our legitimate interest in responding to your question or request.

We use geo-location information for paid marketing purposes.

We may be using GPS technology to determine your location when using our Service for advertisement and marketing purposes.

Legal Basis

The legal basis for processing your geolocation information is your consent to process such information.

We use analytics information to improve and enhance the Service, and for our business administration.

We use analytics information to improve the Service and the content on the Service, our email communications, and the artworks we offer to customers. We also use the analytics information to adapt the Service and its content to users' preferences. Finally, we will use the analytics information to understand the market in which we operate and for reporting and business planning purposes.

Legal Basis

The legal basis for processing analytics information about you is our legitimate interest in managing our Service and our business development and planning.

How and when we share your data

We share your data with our service providers to help us operate our business and Service and to fulfill and ship your order.

We will share your personal information with our service providers such as StoreHippo who assist us in performing certain business-related functions. These include payment processing, mailing information, maintaining databases, hosting services, internal Service operations, fulfillment, and shipping of your order. These companies are authorized to use your information only as necessary to provide their specific relevant services to us and not for their purposes.

Legal Basis

The legal basis for sharing your data with our service providers is our legitimate interest in performing certain business-related functions.

We share data about you and the content you upload with other users of the Service or the public.

Content that you choose to share with others may be viewable by other users of the Service, social network users, and internet users in general, along with your name, username, and additional personal information outlined above. Also, people on the Service can see status signs telling them whether you are active or present. Our Services allow viewing and sharing information including through posts, and comments.

Please note: Public information can be seen by anyone, on or off the Service. It may include your Service username, any content you share with a public audience, the information in your public profile on the Service, and content you share on any other public space. Public information can be seen, accessed, reshared, or downloaded through third-party services such as search engines, APIs, apps, websites, and other services that integrate with our Service.

Legal Basis

The legal basis for sharing your content with others is the performance of the contract for the service we provide.

We will share your information with competent authorities or other parties if you violated the law or abused our agreement.

We will share your personal information if you have violated this Privacy Policy, the Terms, or any other agreement you have with us, abused the Service, or violated any applicable law. Your information will be shared with competent authorities and with third parties such as legal counsels and advisors to handle the violation or breach.

Legal Basis

The legal basis for sharing your data with others if you breached our terms is our legitimate interest in protecting ourselves from abuses.

We will share your information if we are legally required.

We will share your personal information if we are required to disclose it by a judicial, governmental, or regulatory authority.

Legal Basis

The legal basis for disclosing your data to a judicial, governmental, or regulatory authority is our compliance with our legal obligation to do so.

We will share your data with a third party in the event of a change in our structure.

We will share your data to enable structural change if we reorganize our business, merge, consolidate or resolve to operate in any different framework or legal structure or entity, for example, due to a merger or acquisition.

Legal Basis

The legal basis for sharing your data to enable a structural change of Silashop Limited is our legitimate business interest in our business continuity following any structural change.

We will share your data in case of an emergency concerning you.

We will share your data if we need to act immediately to protect the personal safety of our customers or the public.

Legal Basis

The legal basis for sharing your data in a case of emergency is to protect your or another natural person's vital interests.

Where do we store the data

We will transfer your data internationally in accordance with applicable data protection laws.

We will internationally transfer data in accordance with applicable data protection laws. If we transfer your data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.

We may transfer some data from within Europe to other jurisdictions outside of Europe. The European Commission recognizes Israel as having adequate protection of personal data. If we transfer your data from within Europe to India, we will do so using appropriate safeguards consistent with those determined by the EU Commission.

Automatic data collection tools

What are automatic data collection tools?

Cookies are text files that include a small amount of data we store on your computer, tablet, or smartphone when you use the internet and visit our Service. It allows us or a third party to recognize you. We use both session Cookies and Persistent cookies as described below.

Session cookies data is read by a website you visit, during the session of your visit. Session cookies expire when you close your browser. Persistent cookies data is read by a website you visit when you return to revisit it. A persistent cookie remains on your computer until it expires, or you delete your cookies.

We may also use techniques called web beacons and web pixels for purposes similar to the use of cookies. Subject to your consent, we may allow third-party advertising companies to use cookies on our Service to optimize our advertisements and marketing and to serve ads specific to your interests on other websites. Those may use retargeting and behavioral advertising technologies to tailor those advertisements to your perceived interests.

We use the Cookie Consent add-on. Cookie Consent will provide you detailed information about the cookies we use and enable you to control the use of cookies.

We use the Cookie Consent add-on to provide you with more detailed information about the cookies we use, their origin, purpose, and expiration dates. It also enables you to control the use of marketing cookies, preference cookies, and statistics cookies.

You can, at any time, enable or disable individual categories of cookies. However, you cannot disable the ‘necessary’ cookies because the website cannot operate without them. By enabling cookies, you give your consent to collect the data for the cookie purpose.

We use cookies necessary to operate our Service, for Service statistics, for marketing purposes and to remember your Service preferences.

We use cookies for several purposes, as explained below. You can review additional information about the types of cookies we use, through our Cookie notice page. It also enables you to control the use of cookies.

Necessary cookies are those that are strictly necessary for the functioning of our Service. Our Service cannot operate properly without these cookies. You can block or receive an alert about these cookies by setting your browser configuration. Still, some parts of our Service may not function properly without these cookies.

Preferences cookies are those that remember your choices when you use our Service and allow the Service to react by reflecting your preferences.

Statistics cookies help us to discern how you and others interact with our Service by collecting data that does not directly identify you.

Marketing cookies track your use of our Service and allow us to tailor content, both on and off the Service, that we believe is relevant to you.

We are not responsible for the privacy practices of other third-party platforms.

Our Service may contain links to social networks such as Facebook, Instagram, WhatsApp, Twitter. Please be aware that we are not responsible for the privacy practices of such other platforms. We encourage you to read the privacy statements of each platform you chose to engage with.

How secure is the data we collect

We implement technical and organizational measures to secure your data.

We implement safeguards to reduce the risks of damage, loss of information, and unauthorized access or use of the information we collect and maintain. However, these measures do not guarantee absolute information security. Therefore, although we take reasonable precautions and make an appropriate effort to secure your information, you cannot expect that the Service will be immune to information security risks.

How long do we store your data

We will retain your data for as long as we need it to operate the Service and interact with customers, and after that, as required for record-keeping matters.

We keep your data for the duration of our business relationship with you, interacting with you as a customer, to the extent permitted by applicable laws. We may keep your information for as long as necessary to administer our business, our bookkeeping requirements, resolve disputes, establish, and defend legal claims, and enforce our agreements. When we no longer need your data, we will delete it from our systems and record or anonymize the data.

Your privacy choices and rights

You have certain rights to access, update or erase your information, obtain a copy of your information, withdraw your consent, and object or restrict certain data processing activities and port your data.

We provide you with the ability to:

Access your data that we process and have about you and receive a copy of it.

Rectify incorrect, inaccurate, or incomplete personal data we have about you. 

Object to the processing of your data for marketing purposes or our other legitimate interests. However, we may override your objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise, or defense of legal claims. At any time, you can also object to our processing of your data for direct marketing purposes, by simply opting out of our newsletters.

Restrict the processing of your data for the duration we require to verify its accuracy. You have the right to restrict the processing of your data if you consider it unlawful processing. You can also restrict the deletion of your data if you need it for the establishment, exercise, or defense of legal claims. You can also request the restriction of the processing during the time we review your objection to our legitimate interest.

Withdraw consent to processing your data, at any time. If you do that, we will still process certain information on a legal basis other than consent, as described in this Policy. Withdrawing your consent will not affect the lawfulness of data processing we carried out based on your consent before such withdrawal.

Erase your data when it’s no longer needed. For example, when you withdraw your consent to our newsletters, you have the right to ask us to erase your data relating to that. However, we may still process your data if we need to comply with a legal obligation, or if we are subject to do so under the law, or for the establishment, exercise, or defense of legal claims.

Data Portability You have the right to receive the personal data that you provided to us in a structured, commonly used, and machine-readable format and to send that information to other businesses. Where technically feasible, you also have the right to have your data transmitted directly from us to another business you designate.

We have the right to ask for reasonable evidence to confirm your identity before we provide you with the data. Where we are not able to provide you with the data that you have requested, we will explain the reason for our inability to do so.

Additional information for users in the EU

We are data controllers of the personal data we collect about you through our Service.

Silashop Limited is the data controller for the personal data we collect through our Service. Our registered address is at :12 Demostheni Severi Avenue, 6th Floor, Office 601, Nicosia, Lefkosia, CY. Contact us by email at [email protected]

You have a right to complain to the relevant supervisory data protection authority.

Subject to applicable law, you have the right to complain to your local data protection authority. If you are in the EU, you can complain to the supervisory authority, in particular in the state of your residence, place of work, or place of an alleged infringement of the GDPR.

In Cyprus this is the Commissioner for Personal Data Protection:

Office address: Iasonos 1, 1082 Nicosia, Cyprus

Postal address: P.O.Box 23378, 1682 Nicosia, Cyprus

Tel. +357 22 818 456

Fax +357 22 304 565

Email: [email protected]

Website: http://www.dataprotection.gov.cy/

Children

Our Service is intended for 18 years of age and older.

We are a business-to-business service directed to and intended for use only by those who are 18 years of age or over. We do not knowingly collect personal information of children who are under the age of 16 through our Service. If you are under the age of 18, you should not use our Service.

Changes to this Privacy Policy

If we change this Privacy Policy, we will post the updated policy on our Service.

If we modify this Privacy Policy, we will publish a revised version with an updated revision date. The privacy link on our Service will then lead to the new policy. If you continue to use our Service after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.

Contact us

You can contact us at [email protected]

If you have any questions, complaints, or suggestions, you may contact us at [email protected]. We will do our best to resolve your issue promptly.